Refund and Cancellation Policy
Effective date: September 22, 2026
This Policy explains MotusNEX subscription cancellation and circumstances in which a refund, credit, or billing correction may be considered.
1. Core cancellation rule
Cancellation stops future renewal.
It does not normally reverse, shorten, or refund the current paid subscription period.
The Customer retains access through the end of the current paid billing period.
2. How to cancel
Customer may cancel through the MotusNEX billing/account experience or another clearly provided cancellation method.
To prevent a future renewal charge, cancellation must be completed before the next renewal payment is processed.
3. Access after cancellation
After cancellation, paid access remains available through the end of the current paid billing period.
At the end of that period, paid features may stop, downgrade, or become unavailable.
Customers should export required records before paid access ends.
4. Generally non-refundable charges
Except where required by law or approved under this Policy, subscription charges are generally non-refundable after processing.
We ordinarily do not issue refunds or credits solely because of:
- cancellation after a charge was processed;
- unused days or partial months;
- failure to use MotusNEX;
- reduced usage;
- failure to cancel before renewal;
- Customer data-entry errors;
- reliance on estimates, analytics, or AI-assisted output;
- suspension resulting from nonpayment or prohibited use;
- third-party internet, banking, payment, mapping, email, AI, hosting, or integration issues outside our reasonable control.
5. Circumstances we may review
We may review refund, credit, or correction requests involving:
- duplicate charges;
- verified billing errors;
- charges processed after a confirmed timely cancellation;
- unauthorized payment-method use;
- a prolonged verified MotusNEX service outage substantially preventing use;
- circumstances where applicable law requires a remedy;
- exceptional situations approved by MotusNEX.
Approval is not guaranteed unless required by applicable law.
Depending on the circumstances, a remedy may include:
- full refund;
- partial refund;
- billing correction;
- account credit.
6. Requesting review
Send requests to privacy@motusnex.com.
Include:
- Customer/company name;
- account email;
- charge date;
- amount;
- explanation;
- relevant supporting records.
We may request additional verification.
7. Refund method
Approved refunds are generally returned to the original payment method through Stripe.
Bank and payment-network processing times may vary.
8. Chargebacks
Customers are encouraged to contact MotusNEX before filing a chargeback so we can investigate the issue.
An account may be restricted while a payment dispute is pending.
Nothing in this section limits non-waivable rights.
9. Plan changes
Upgrades may be charged immediately or prorated where disclosed.
Downgrades ordinarily take effect at the next billing period.
Plan changes do not automatically create refunds unless expressly stated or required by law.
10. Promotions
Promotional or introductory offers are governed by the terms displayed with the offer.
Once a properly disclosed promotional or renewal charge is processed, the same refund standards generally apply unless the offer or applicable law provides otherwise.
11. Mandatory legal rights
Nothing in this Policy eliminates or restricts refund, cancellation, or consumer rights that cannot legally be waived.
Applicable law controls where it requires a different result.
12. Changes to this Policy
We may update this Policy prospectively.
Changes will not retroactively eliminate rights already accrued.
Contact
007 Enterprise LLC
1738 SW 57th Avenue, Unit #A288
Miami, Florida 33155